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Return Policy
We understand that for various reasons, some returns are necessary. We offer a 15 day period from date of sale for miniatures to be returned. However we only accept returns where errors on our part has occurred, or the item/s were damaged in transit. Any returns should be advised first before returning, where an Returns Advise Number will be generated, and method of return is advised. Any freight cost involved will be credited to your account, from future purchases.

Backorder Policy
We never have items on back order, because some pieces go out of stock never to return.

So unfortunately, due to the incredible numbers of pieces we carry, despatch and shipping is an immediate process.

Shipping Policies
IPEC Overnight Express 3kg Bags are used for the majority of all shipping at a cost of $15 flat rate.

Australia Post is available for deliveries either too bulky for a 3kg bag or when requested by costumers not requiring a fast delivery. Costs for Australia Post will vary, initial charges start at $5.

Damaged Goods Policy
We understand that items can get damaged in transit. Any returns should be advised first before returning, where an Returns Advise Number will be generated, and method of return is advised. Any freight cost involved will be credited to your account, from future purchases.
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